spboutique web store FAQ section

What should I do if my item arrives damaged, defective, or incorrect?

What should I do if tracking shows delivered but I cannot find my package?

All life-size sex doll sales are final. Shipping damage or manufacturer defects must be reported within 24 hours of delivery with clear photos or video. The doll must remain unused, uncleaned, and unaltered. Approved resolutions may include replacement parts, manufacturer assistance, or an item replacement. Refunds are not issued unless required by applicable law.

You must be at least 18 years old to purchase products from SP Boutique. By placing an order, you confirm that you meet this age requirement.

Yes. Orders are shipped in plain, discreet packaging without product descriptions on the outside. The shipping label includes only the information required for delivery.

Tracking information will be provided after your order has shipped. Please allow time for the carrier’s system to update before tracking activity appears.

Contact SP Boutique immediately if your shipping address is incorrect. Address changes are not guaranteed once an order has been processed or shipped. Customers are responsible for providing a complete and accurate address at checkout.

Cancellation requests must be submitted immediately after ordering and are not guaranteed. Orders cannot be canceled once they have been processed, submitted to a supplier, packaged, or shipped.

Due to the intimate and hygienic nature of our products, all sales are final. We do not accept refunds, returns, or exchanges for buyer’s remorse, change of mind, incorrect sizing, personal preference, or performance dissatisfaction. Verified damaged, defective, or incorrect items may qualify for replacement.

What should I do if my item arrives damaged, defective, or incorrect?

Contact SP Boutique within 7 days of delivery. Include your order number and clear photos or video showing the issue. The item must remain unused and in its original packaging. Approved claims are resolved by replacement of the same item or another approved replacement solution. Refunds are not issued unless required by applicable law.

What should I do if tracking shows delivered but I cannot find my package?

Check around the delivery area, ask household members or neighbors, and contact the shipping carrier for delivery details. If the package is still missing, contact SP Boutique with your order number. We will assist with eligible carrier claims when possible, but SP Boutique is not responsible for theft after confirmed delivery.

Do not return any item without written authorization from SP Boutique. Unauthorized returns may be refused. If a return is required for an approved claim, we will provide the correct return address and shipping instructions.

Email [email protected] and include your full name and order number. For damaged, defective, or incorrect items, also include clear photos or video showing the issue.

Yes. All products sold by SP Boutique are new and supplied in their original manufacturer packaging unless clearly stated otherwise in the product listing.

Review the size information provided in the product listing before ordering. Sizing may vary by manufacturer, so do not rely only on your usual size. Because lingerie is an intimate product, incorrect sizing does not qualify for a return or exchange.

Inspect your order as soon as it arrives and confirm that each item is correct and undamaged before opening or using it. If there is a problem, keep the item and packaging unchanged and contact SP Boutique within the required claim period.

Orders are normally processed within 1–2 business days. After processing, shipping usually takes 3–5 business days. Weekends, holidays, carrier delays, severe weather, and other circumstances beyond our control may affect delivery times.